Contact Support
We're here to help. Fill in the form below and we'll get back to you within 24 hours.
Or email us directly at [email protected]
How do I cancel my Pro subscription?
Go to Account & Billing and click Cancel Subscription. Your Pro access continues until the end of the current billing period — you won't be charged again after that. If the cancel button isn't visible, email us and we'll cancel it for you within 24 hours.
Why did my resume analysis fail?
This usually happens if: (1) the PDF contains only images/scanned text — try a text-based PDF or DOCX; (2) your analysis quota is used up — free accounts get 3 analyses per month; or (3) there was a temporary server issue. If the problem persists, send us the error message and we'll investigate.
Why did the JD Optimiser return an error?
The JD Optimiser requires a Pro subscription. If you're Pro and still see an error: ensure you've pasted a job description (at least a few sentences), and that your resume has been uploaded and parsed correctly. If the error message says "All LLM backends failed", it's a temporary API issue — please try again in a few minutes.
How do I delete my account and data?
Open the profile menu (top right) and click Delete Account. This permanently removes your account, uploaded resumes, and session history. Stripe billing records are managed by Stripe — deletion is effective within 24 hours of request.
My resume didn't parse correctly — can I fix it?
Yes — after uploading, the resume is displayed as an editable version. Click any field (name, role, company, bullet) to edit it directly. Click Analyse My Resume once your edits are in place. For better parsing, use a clean, text-based PDF or DOCX without tables or complex formatting.
Is my resume data private?
Yes. Your resume files and parsed data are stored securely and linked only to your account. We send resume content to our AI inference provider (Groq) for analysis, but it is not used to train their models. See our Privacy Policy for full details.
I paid but my account still shows Free — what do I do?
Try refreshing the page and logging out, then back in. If it still shows Free after 5 minutes, email us at [email protected] with the email you used to subscribe and we'll fix it immediately.
Can I get a refund?
We offer refunds within 7 days of purchase if you haven't used any Pro features. Email [email protected] with your request and we'll process it via Stripe within 5–10 business days.